Reference

Your Legal Rights on serasiqq

When you open an account with us, we're clear about how we handle your data, process your payments through DANA, OVO, GoPay and QRIS, and protect your account.

Data ProtectionPayment SecurityAccount OwnershipWithdrawal RightsYour Contact Options
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serasiqq Your Legal Rights on serasiqq
REACH OUR TEAM

How to Contact Us About Legal & Account Issues

Team online

Live Chat

Open your account and head to the bottom-right chat bubble. Our team responds during all lobby hours. Ask us about payment holds, withdrawal requests, data requests or account terms.

Email Support

Send queries to our legal team at [email protected]. Include your account number and a clear description of your issue. We aim to reply within 24 hours on business days.

Account Settings

Log in, go to Settings > Account > Legal & Data. From there you can request a copy of your data, update your account holder details, or see your transaction history.

SECURITY & TRANSPARENCY

How We Protect Your Account & Data

Cookie & Tracking Policy

We use cookies to keep you logged in and to track which games you open most — so we can show you similar titles next time. You can disable non-essential cookies in your browser settings without losing account access.

Two-Factor Authentication

Your account login is protected by a password. We offer optional two-factor authentication via SMS or email. Enable it in Settings > Security to add an extra layer when you withdraw funds.

Data Deletion & Export

When you close your account, your balance is paid out and your personal data is marked for deletion after 30 days, unless local law requires longer retention. Request a data export anytime from Account Settings.

Payment Verification

Every withdrawal is verified against your account holder name and registered payment method. If a mismatch is detected, we contact you directly before processing. This prevents fraud and protects your funds.

Encryption & Storage

All deposits and withdrawals are encrypted end-to-end. Your payment details are never stored in plain text. Servers are located in compliance zones where local law permits and are audited quarterly.

Dispute & Chargeback Process

If a transaction is disputed, we investigate within 48 hours using your account activity and payment gateway logs. You can request this investigation through our support team. Results are sent via email within 5 business days.

Common Legal & Account Questions

You own it. Your account balance is your money. You deposit it, you play with it, and you request withdrawals anytime. We hold it in trust and process withdrawals to the payment method you registered. It's not ours to keep or use for any other purpose.

After you close your account, we delete personal data within 30 days. Transaction records and payment history are retained for three years for regulatory compliance and tax purposes, where local law permits. You can request earlier deletion by contacting support.

Yes. Log in, go to Settings > Account > Legal & Data, and select 'Download My Data.' We'll prepare a file with your account history, transactions, deposits and withdrawals. Download it within 7 days. Email support if you need help.

Contact us first through live chat or email. We can often resolve it faster than a chargeback. If you've already filed a dispute, inform us — we'll investigate your account activity and payment logs within 48 hours and respond to your bank's inquiry within 5 business days.

Yes. Deposits are encrypted during transmission and verified by our payment gateway before they credit your account. Your payment details are never stored in plain text. Each transaction is logged and can be audited. Withdrawals are verified against your account holder name for fraud prevention.

We can suspend an account only if it violates our terms — for example, fraudulent activity, payment method abuse, or breach of local law. If we suspect fraud, we'll contact you immediately to verify. You can appeal any suspension through our support team within 14 days.

Go to Settings > Account > Personal Details. Update your name or email. To change your payment method, go to Settings > Payments > Linked Accounts. Remove the old method and add a new one. Withdrawals must match your updated registered name for security.

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