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How We Protect Your Information

When you open an account with serasiqq, your personal details and payment information stay secure on our platform.

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serasiqq How We Protect Your Information
NEED HELP WITH PRIVACY

How to Contact Us About Your Data

If you have questions about your privacy, want to request your data, or need to update your account information, reach out to our support team using the channels below. We aim to respond to all data requests within five business days. You can also modify your account settings directly in your dashboard—phone number, email and linked payment methods are editable anytime you're logged in.

Team online

Live Chat

Chat with our support team Monday to Sunday, 08:00 to 22:00 West Indonesia Time. Ask about your data, account access, or privacy concerns directly in the chat window.

Email Support

Send a detailed message to our support email address. Include your account username and the specific information you're requesting. We reply within 48 hours on business days.

Account Dashboard

Log in and navigate to Account > Settings > Privacy to view, update or download your personal information. Changes to email or phone apply immediately to your next login.

SECURITY AND RIGHTS

How We Keep Your Data Safe

Your account security is built into every layer of serasiqq. We use encryption to protect data in transit and at rest; payment information is tokenised so we never see your full credentials.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 encryption. Payment details are tokenised immediately upon entry; we store only a unique reference code, never the raw credentials.

Device Verification

First login from a new device triggers a verification step. We send a code to your registered email or phone; enter it to confirm your identity and secure your account against unauthorised access.

Activity Monitoring

Our system flags unusual patterns—bulk withdrawals, logins from multiple countries in one day, or new payment methods added at odd hours. You receive an alert so you can confirm it's you.

Data Retention Rules

We retain account records, transaction logs and identity verification documents for up to seven years where local law permits. After that period, or upon your deletion request, data is securely purged.

Your Data Rights

You can request a complete copy of your data in portable format, ask us to correct inaccuracies, or request deletion of your account. Submit any request via our privacy form or live chat.

Privacy Team Contact

For data breaches, privacy complaints or legal inquiries about your information, contact our dedicated privacy officer. Response guaranteed within seven business days.

Privacy Questions Our Players Ask

We've collected the questions we hear most often about how serasiqq handles your data, your payments and your account privacy. Read through to understand exactly what happens to your information when you register, deposit, play and withdraw.

When you delete your account, your personal information is retained only as long as local law requires—typically up to seven years for record-keeping. Transaction history and deposit proofs stay in our secure archive for compliance; your payment methods are removed immediately. You can request permanent deletion of non-essential data by contacting our privacy team.

No. We send only your transaction amount and account reference to your chosen payment provider. They handle the actual transfer; we never pass your personal details like phone number or email to them. Each payment provider manages their own privacy according to their policy.

We collect your ID number during registration and use it to confirm your identity. We then store only a hashed version—a secure code that cannot be reversed to recover your actual number. For withdrawal verification, we store a reference number instead of your full credentials.

Yes. Open live chat or email our support team and ask for a Subject Access Request. We'll compile your account details, transaction history, device logs and any supporting documents into a file and send it within five business days. No charge for this request.

Contact us immediately via live chat. We'll review the activity, secure your account by resetting your session, and guide you through re-verification. We monitor for fraud continuously; if we detect a breach affecting your data, we notify you within 24 hours and help you reset your password and payment methods.

Your payment method—DANA, OVO, GoPay or QRIS account reference—is stored only while your account is active, to speed up future deposits. Once you delete your account or remove that payment method, we purge it within 30 days. Full transaction records stay on file for up to seven years where local law permits.

We use cookies to keep you logged in and to remember your account settings and gameplay preferences. We also track device type, browser and IP address to detect fraudulent logins. You can adjust cookie settings in your browser, though doing so may affect your login speed and session stability on serasiqq.

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