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Your serasiqq account comes with clear terms

When you open an account with us, you're agreeing to the rules that keep your deposits safe, your withdrawals smooth, and your gameplay fair.

Account registration and verificationDeposit and withdrawal rulesFair play commitment

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What you need to know about our terms

serasiqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account at serasiqq, you confirm you meet the eligibility requirements set by local law and agree to our terms governing account use, payment processing, and dispute resolution. Your account is personal and non-transferable; you alone are responsible for account security, including your password

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and any activity under your login. When you deposit via DANA, OVO, GoPay or QRIS, that transaction is final — we do not reverse completed payments except where fraud or technical failure is proven and documented. Withdrawals are processed in the order received; verification of your
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identity and banking details may be required before funds leave our wallet. We retain the right to suspend or close accounts that violate these terms, show signs of fraud, or breach local regulations. Access to serasiqq depends on local law — your region's eligibility is determined
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at account creation and may change. All game outcomes are determined by certified random number generators; no modification of results is possible after the round closes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to reach us about your account agreement

Our support team is ready to walk you through any part of our terms and how they affect your account or payments. We answer queries in English and Indonesian across multiple channels — live chat, email and social media — so you can reach us in the way that suits you. If you have a question about a deposit, withdrawal, account restriction or any other term, contact us first; we aim to resolve most issues within 24 hours.

Team online

Live Chat

Open our chat widget during lobby hours and speak to a support agent in real time about any term or account rule you want to understand.

Email Support

Send a detailed question to our support inbox and we'll reply with a clear explanation of how the term applies to your account.

Social Media

Reach us on Instagram or Telegram with queries about account terms, and we'll respond with the same care as email support.

YOUR ACCOUNT SECURITY

How we protect your account and data

Our terms include strict rules on how we store your information, process your payments, and keep your account from unauthorized access.

Password Security

Set a strong, unique password during registration and change it every 90 days. We never ask for your password via email or chat.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions use SSL encryption. Your banking details are processed securely and never shared with third parties.

Account Verification

We verify your identity using your phone number and email before your first withdrawal. This one-time check keeps your account and funds secure.

Data Retention

We keep account records for two years after closure to comply with Indonesian financial audit rules and dispute resolution needs.

Suspension Rights

If we suspect unauthorized access, fraud or breach of terms, we can freeze your account while we investigate — and notify you within 48 hours.

Contact for Changes

Request changes to your data, account status or privacy settings by emailing support. We'll confirm all updates in writing within 7 days.

Questions players ask about our terms

No. Your account is personal and non-transferable. Only you can access it using your registered phone, email and password. If you want to close your account and another person wants to open their own, they must register with their own details.

Use the 'Forgot Password' link on the login page. We'll send a reset code to your registered email or SMS. Click the link, set a new password, and log in. If you don't receive the code, contact support and we'll verify your identity first.

Once a payment clears to our wallet, it's final. We don't reverse deposits except in cases of proven fraud or confirmed technical failure on the payment gateway side. Contact us within 24 hours if you believe an error occurred.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 5–30 minutes after we verify your identity and banking details. Delays may occur during network issues or high-volume periods. We process requests in the order received.

Breaches may result in account warnings, temporary suspension or permanent closure. Serious violations — fraud, money laundering, bonus abuse — lead to immediate account lock and potential legal action. We notify you of violations and give you a chance to explain before permanent action.

Yes. Contact support and request closure. We'll verify you're the account holder, process any pending transactions, and close your account within 7 days. Your data is retained for two years after closure.

Yes, where local law permits. We check eligibility at registration based on your region. If your location changes or becomes restricted, your access may be limited. Contact support if you have questions about your region's eligibility.

Your serasiqq account comes with clear terms

How to reach us about your account agreement

Live Chat

Email Support

Social Media

How we protect your account and data

Password Security

Payment Encryption

Account Verification

Data Retention

Suspension Rights

Contact for Changes

Questions players ask about our terms

01 Can I transfer my account to someone else?

02 What happens if I forget my password?

03 Can a deposit via DANA, OVO, GoPay or QRIS be reversed?

04 How long do withdrawals take?

05 What if I violate the terms?

06 Can I close my account under these terms?

07 Does access to serasiqq depend on where I live?

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